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6-minute read · Revised Oct 6, 2026

Kingdom

Ways Kingdom Safeguards Your Personal Information

Five years is how long we keep your account, transaction and communication records on file. We collect only what verification and anti-money-laundering rules require, and you can still claim up to £9,500 welcome bonus with 10x wagering while your account is reviewed.

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What Personal Data We Collect

When you register with Casino Kingdom we ask for your mobile number, email address, username, password and real legal name. This is the minimum needed to open an account and to contact you about your activity. Beyond registration, we apply three verification levels depending on risk: SDD for low-risk accounts, CDD as the standard check, and EDD for high-risk or large-value accounts.

When Full Verification Is Required

Full identity checks are triggered once lifetime deposits pass £2,000, whenever a withdrawal is requested, or if a transaction looks suspicious. At that point we ask for a government photo ID valid for at least three more months, a selfie holding that same ID, and a bank statement or utility bill issued within the last three months in the same name. Document reviews are usually completed within 48 hours.

We also offer two-factor authentication and a password recovery option, both covered in more detail on our sign-in and account access page, to help keep your account secure once it is set up.

Why We Process and Share Your Data

Your data is processed to meet anti-money-laundering obligations under Curaçao law, including the NOPML, NORUTO and NOIS frameworks, alongside EU Directive 2018/843 and FATF/CFATF standards. Where a transaction looks suspicious, we are required to report it to the Curaçao Financial Intelligence Unit. If we flag unusual activity, you are given 30 days to explain it before we consider closing and reporting the account.

We keep KYC documents, transaction history and communication records for five years, which is the standard retention period under the AML framework we follow. This record-keeping also supports the complaint process described on our complaints page, since historical account data is used as evidence when a dispute is reviewed.

Using a VPN or proxy to access your account is prohibited, and detected use can lead to balances being forfeited, so we ask that you connect from your genuine location and device.

Your Rights and Choices Over Your Data

You retain practical control over your account and the records attached to it in several ways:

  • Request permanent account closure through live chat; closure lasts 30 days, after which reactivation can be requested.
  • Ask for a copy of your full transaction history, which is kept available to you within your account.
  • Apply self-exclusion by email only, for a minimum of one day or indefinitely; chat requests for self-exclusion are not processed. Details are on our self-exclusion page.
  • Use the Curaçao eGaming self-exclusion form for a longer, minimum six-month exclusion period.
  • Set deposit, bet, loss or session time limits for periods from 24 hours to one week, which can be lowered but not raised while active.
  • Contact our complaints team by email within 7 calendar days of an incident if you want a decision reviewed.

Questions About Privacy and Data at Kingdom

  1. What personal information does Kingdom Casino collect on registration?

    At registration we collect your mobile number, email address, username, password and real legal name. This is the baseline data needed to open an account before any deposit or withdrawal activity takes place.

  2. What documents does Kingdom ask for during verification?

    Full verification requires a government photo ID valid for at least three more months, a selfie holding that same ID, and a bank statement or utility bill issued within the last three months. These checks apply once lifetime deposits exceed £2,000, on any withdrawal request, or if activity looks suspicious.

  3. How long does Kingdom keep my account data?

    KYC documents, transaction records and communication history are kept for five years under the AML framework we follow, based on Curaçao law, EU Directive 2018/843 and FATF/CFATF standards.

  4. Who does Kingdom report suspicious activity to?

    Suspicious transactions are reported to the Curaçao Financial Intelligence Unit. If your account is flagged, you have 30 days to explain the activity before the account may be closed and reported.

  5. How long does document review take?

    Document reviews for identity verification are usually completed within 48 hours. Any issue with a submitted document is recorded in a support ticket and sent to you directly.

  6. Can I close my account and have my data removed?

    You can request permanent account closure via live chat. Closure lasts 30 days, after which you can request reactivation; account and transaction records remain on file for five years as part of our record-keeping obligations.