Kingdom Casino Limits and Player Support Tools

Setting limits and taking a break at Kingdom UK

We offer deposit limits, bet limits, loss limits and session time limits, each set for a period of 24 hours to 1 week. During an active period a limit can be lowered but not raised, which stops a difficult moment from being undone by a quick increase. Our full transaction history is available in the account at any time, so spending and betting patterns can be checked without contacting support.

Cool-down periods

A cool-down can be set for anywhere between 1 and 48 hours. While it runs, we continue to allow login and withdrawals, but no deposits or bets can be placed, so an account stays reachable for managing funds without the temptation to keep playing. Details on account access during this time are covered under signing in to an existing account.

These tools sit alongside the wider terms that govern deposits and play, which we set out under our full overview of bonuses, games, payments and the limits that apply across the site.

Self-exclusion and where to find help

Self-exclusion can only be requested by email; chat requests are not processed, so a written request is the only route we accept. A self-exclusion period lasts a minimum of 1 day, or can be set as indefinite, and once confirmed it cannot be shortened. Players who want a longer, independently managed break can also use the Curaçao eGaming self-exclusion form, which covers a minimum period of 6 months.

We refer players who want to check their own play to a 5-question self-test, alongside the self-assessment tools published by GamCare and Gamblers Anonymous. For support beyond our own tools, we point to Gamblers Anonymous, Gambling Therapy and GamCare, and to blocking software including NetNanny, CyberPatrol, BetBlocker and GamBan for anyone who wants to restrict device access to gambling sites.

Account access, including what happens to an account after a break, is explained further under limits, time-outs and self-exclusion, and any dispute about how a limit or exclusion was applied can be raised through our complaints process.

Responsible gambling tools at a glance

The table below sets out the duration and effect of each tool we make available, so the right one can be chosen for the situation.

Shorter tools like the cool-down suit a brief pause, while email self-exclusion or the Curaçao eGaming form suit a longer or permanent step back from play; banking activity during any of these periods is covered under deposits and withdrawals.