Kingdom Limits, Time-Outs and Self-Exclusion

Player protection tools at Kingdom UK

At Kingdom we give every account access to a set of controls that limit deposits, bets, losses and session time, alongside short cool-downs and full self-exclusion. Here is what each one does and how to switch it on from your account:

• Cool-down: locks deposits and bets for 1 to 48 hours while login and withdrawals stay open.
• Deposit limits: set for 24 hours up to 1 week; can be lowered but not raised while the period runs.
• Bet limits: set for 24 hours up to 1 week, capping stake size over that window.
• Loss limits: cap how much can be lost within a chosen period.
• Session time limits: cap how long we can stay logged in and playing per session.
• Full transaction history: a complete record of deposits, withdrawals and bets for review at any time.
• Self-exclusion: requested by email only, minimum 1 day or indefinite, or via the Curaçao eGaming self-exclusion form for 6 months or more.

We also point players towards a short 5-question self-test and towards blocking software such as NetNanny, CyberPatrol, BetBlocker and GamBan for device-level control.

How our limits, cool-downs and self-exclusion work

Each tool is designed for a different kind of break. A cool-down is the shortest option: once switched on, it runs for 1 to 48 hours, during which deposits and bets are blocked but we still allow login and withdrawals, so a pending balance stays accessible. Deposit, bet and loss limits sit a step further up, running from 24 hours to a full week and chosen by the player rather than fixed by us; once a limit is active it can only be reduced during that period, not increased, which stops a limit being raised in the moment.

Self-exclusion and account closure

Self-exclusion at Kingdom is handled by email only — requests sent through live chat are not processed. A player can choose a minimum of 1 day or an indefinite exclusion, and once set it cannot be shortened. Players who want a longer, formal break can instead use the Curaçao eGaming self-exclusion form, which runs for 6 months or more. Separately, closing an account through live chat leads to a permanent closure lasting 30 days, after which reactivation can be requested. Anyone checking how secure these account controls are can read more on our safety overview.

Limit periods at a glance

The table below sets out the real time windows for each control we offer, so players can pick the one that matches the break they need.

In practice this means a short break can be arranged in minutes through a cool-down, while a longer exclusion needs an email and cannot be undone once confirmed.

What happens after you set a limit

Once a deposit, bet or loss limit is active, it stays locked at that level for the chosen period, and any request to raise it before the period ends is refused — this is a deliberate design, not a glitch, and it is worth checking current terms through our full overview before setting one. A cool-down is the most flexible of the tools: because login and withdrawals remain open, a player can still manage an existing balance or check their account access without being able to deposit or place new bets.

For self-exclusion, we keep the process deliberately narrow: email is the only accepted channel, and once a minimum 1-day or indefinite exclusion is confirmed it cannot be reversed or shortened on request. Players who feel a decision around a limit or exclusion was mishandled can raise it through our complaints process, where game and account disputes are reviewed against back-office records. We also reference a short 5-question self-assessment and external tools such as Gamblers Anonymous, Gambling Therapy and GamCare for players who want support beyond the account settings themselves.